Contact Us

How to reach us

To get in touch, please email us at [email protected] or call us on +62 812 3456 7890. Our team is available to respond to your queries from Monday to Friday, 9 AM to 5 PM local time. Expect a response within 24 to 48 hours.

When sending an enquiry, kindly include the following details to help us assist you better:

• Your preferred travel dates
• Number of guests
• Any special requirements or questions

We look forward to helping you organise an unforgettable diving experience in Raja Ampat. Don’t hesitate to reach out with any questions.

FAQ

What is the best time to book a trip?

We recommend booking at least six months in advance to secure your preferred dates, especially during peak season from October to April.

What information should I include in my booking enquiry?

When making a booking enquiry, please provide your preferred travel dates, the number of guests, and any special requirements you might have. This will help us tailor the perfect itinerary for you.

How do I confirm my booking?

Once you have finalised your travel details with our team, we will send you a booking confirmation email. A deposit will be required to secure your reservation, with the balance due before departure.

Beyond the enquiry form above, contacting us is only the first step. This section turns that into a full contact hub — response times, where our team is based, and the questions divers ask most before they book a Raja Ampat liveaboard trip.

How Quickly Will You Hear Back After You Contact Raja Ampat Liveaboard Diving?

WhatsApp messages are typically answered within the same business day (Bali time, GMT+8), while email enquiries receive a reply within 24-48 hours, as of 2026. For time-sensitive questions — open cabins, last-minute departure dates, or charter availability — WhatsApp is the faster of the two channels.

Where Is Our Team Based, and What Are the Hours?

Our team operates from Bali as part of Juara Holding Group, which has run travel and liveaboard operations across Indonesia since 2015. Raja Ampat trips themselves embark from Sorong (SOQ), West Papua — the standard gateway port for the archipelago. WhatsApp and email are monitored Monday through Saturday during Indonesian business hours, with reduced coverage on Sundays and national holidays, so weekday messages generally move fastest.

What Should You Include When You Contact Us to Book a Raja Ampat Liveaboard Trip?

A useful first message covers four things: preferred travel dates or season, number of guests, diver certification level (or snorkeler-only), and whether you’re looking at a shared cabin on a scheduled departure or a full private charter. Sharing this upfront lets our team match you to the right vessel and itinerary without several rounds of back-and-forth.

Quick Booking FAQ

• How far ahead should I contact you to book? Peak season (October-April) cabins fill months ahead, so reaching out four to six months in advance is the safest approach for popular dates.
• Can I ask about pricing before committing? Yes — send your dates and group size and we’ll reply with current indicative pricing; final rates and any applicable fees are confirmed at the time of booking.
• Do you handle group or dive-club enquiries? Yes, group and charter enquiries go through the same WhatsApp/email channels above — just note the group size and any charter interest in your first message.
• Do you offer live chat on the site? Not at this time. WhatsApp functions as our fastest real-time channel and is checked throughout the day.

Ready to Move Forward?

If you already know your dates, the fastest route is the Book Now page. To see itineraries and vessels first, browse our Raja Ampat liveaboard packages, or meet the team coordinating your trip. For everything else, message us directly on WhatsApp — as part of Juara Holding Group, operating from Bali across Indonesia since 2015, we’re set up to answer quickly and get your Raja Ampat liveaboard trip confirmed.